Payments & Billing
Stripe setup, fees, splits, refunds, and payouts
17 articles
How do I connect my Stripe account?
To connect Stripe: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Open the Settings tab. 3) Click 'Conn...
What if my Stripe Connect onboarding is incomplete?
If you left the Stripe onboarding partway through: 1) Go to [Dashboard > Settings](https://app.studiosplitz.com/dashboard/studio). 2) Click ...
What payment methods can clients use?
Clients can pay with credit cards, debit cards, Apple Pay, and Google Pay through Stripe. All payment processing is PCI-compliant and card d...
How do revenue splits work between studio and engineers?
You configure split percentages in your studio settings. To set this up: 1) Go to [Dashboard > Settings](https://app.studiosplitz.com/dashbo...
Can I change the split method after bookings have been made?
Yes, you can change the split method at any time from [Dashboard > Settings](https://app.studiosplitz.com/dashboard/studio) in the Payment C...
What is the platform fee and how is it calculated?
The platform fee varies by your plan: Starter (6%), Pro (3%), Studio (1.5%), Scale (0.5%). See the full comparison on the [Pricing page](/pr...
Can I choose whether the studio absorbs the platform fee?
Yes. To configure this: 1) Go to [Dashboard > Settings](https://app.studiosplitz.com/dashboard/studio). 2) Find the Payment Configuration se...
Can I require deposits instead of full payment upfront?
Yes. To enable deposits: 1) Go to [Dashboard > Settings](https://app.studiosplitz.com/dashboard/studio). 2) Find the Payment Configuration s...
What happens if a client's payment fails?
If a payment fails during checkout, the booking is not confirmed. The client sees an error and can retry with a different payment method. If...
How do refunds work?
Studio owners can initiate refunds through their [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). Navigate to the booking ...
Can I issue a partial refund?
Partial refunds can be managed through your [Stripe Dashboard](https://dashboard.stripe.com) directly. The Studio Splitz platform primarily ...
When do engineers and contributors receive their payouts?
Payouts are calculated automatically when a session payment is completed and funds are distributed via Stripe Connect. The timing of when fu...
What happens if a payout transfer fails?
If a Stripe payout transfer fails (e.g., due to an invalid bank account or Stripe restrictions), the affected party receives an email notifi...
Can I see a breakdown of all fees on a booking?
Yes. To view fee breakdowns: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Click on any booking to ope...
What currency does Studio Splitz support?
Payments are processed in the currency configured in your Stripe account, which is typically your country's local currency. Stripe handles c...
Do clients get receipts?
Yes. Stripe automatically sends payment receipts to the email address the client used during booking. Additionally, Studio Splitz sends book...
What happens to pending payments if I change my plan?
Changing your plan does not affect pending or in-progress payments. The platform fee for each booking is locked in at the rate that was acti...
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