Booking & Scheduling
How bookings work, time slots, approvals, and cancellations
18 articles
How do clients book sessions at my studio?
Clients visit your studio's public booking page (your unique URL at /studio/your-slug), select a room, choose an available date and time slo...
Can I require approval before bookings are confirmed?
Yes. To enable this: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Open the Settings tab. 3) Find the ...
What happens when I decline a pending booking?
When you decline a pending booking from your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio), the client is notified via e...
How does the slot/time picker work?
The booking calendar shows available slots based on your configured operating hours, room availability, and engineer schedules. Slots that a...
Can clients book sessions that span overnight (past midnight)?
Yes. The platform supports overnight booking slots that cross midnight. If your studio operates late-night hours (e.g., 10 PM to 4 AM), the ...
What happens if two clients try to book the same slot?
The platform has built-in conflict detection. When a client attempts to book a time that overlaps with an existing confirmed booking for the...
Can I set different hours for different days of the week?
Yes. To configure per-day hours: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Open the Settings tab. ...
Can I block off specific dates (holidays, maintenance, etc.)?
Yes. To add date overrides: 1) Go to [Dashboard > Settings](https://app.studiosplitz.com/dashboard/studio). 2) Scroll to the Availability se...
What is the minimum booking duration?
You can set a minimum session length per room. To configure this: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/st...
Can clients cancel their own bookings?
Clients can contact you to request cancellation. Studio owners can cancel any booking from the [Studio Dashboard](https://app.studiosplitz.c...
Can I cancel a booking from my dashboard?
Yes. To cancel a booking: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Find the booking in your booki...
A client wants to reschedule. How do I handle that?
Currently, rescheduling is handled by cancelling the existing booking and having the client create a new one for the preferred time. To canc...
Can I book a session on behalf of a client (staff booking)?
Yes. Studio owners and engineers can create bookings directly from the [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio) on ...
Can I require an engineer for every booking?
Yes. To enable this: 1) Go to your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio). 2) Open the Settings tab. 3) Find 'Req...
How far in advance can clients book?
By default, clients can book any available future date within your operating schedule. You can limit advance booking windows through your av...
What happens to a booking if the assigned engineer becomes unavailable?
If an engineer updates their availability to conflict with an existing booking, the booking remains but the studio owner is responsible for ...
Can I see all bookings across all rooms in one view?
Yes. Your [Studio Dashboard](https://app.studiosplitz.com/dashboard/studio) shows all bookings across all rooms. You can filter by status (c...
What booking statuses exist?
Bookings can have these statuses: 'pending' (awaiting approval or payment), 'confirmed' (approved and paid), 'in_progress' (session is curre...
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