Email Notifications
What emails are sent, delivery issues, and reminders
8 articles
What email notifications does Studio Splitz send?
The platform sends emails for: account verification (OTP codes), booking confirmations, booking approvals/denials, booking cancellations, se...
I'm not receiving any emails from Studio Splitz
Check these steps: 1) Look in spam/junk folders. 2) Add our sending address to your contacts. 3) Verify your email address is correct in you...
Can I disable certain email notifications?
Critical emails like verification codes, booking confirmations, and payment notifications cannot be disabled as they're essential for platfo...
When are session reminder emails sent?
Two reminder emails are sent before each confirmed session: one 24 hours before the session start time and another 1 hour before. These are ...
I got a 'payout transfer failed' email. What should I do?
This means Stripe couldn't complete a payout to your bank account. Common causes: 1) Your bank account details are incorrect. 2) Your Stripe...
My clients say they're getting emails to spam
Ask clients to mark our emails as 'not spam' and add the sending address to their contacts. Unfortunately, email filtering is controlled by ...
Do engineers/contributors get notified when assigned to a session?
Yes. When an engineer is assigned to a booking, they receive an email notification with the session details including date, time, room, clie...
What email does the client get when a session is completed?
After a session is marked complete, the client receives an email with a summary including session details, final cost, and instructions for ...
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