Cancellation & Refund Policy

Studio Splitz (operated by CTRL Music Platforms LLC) is a booking and payments platform for independent music studios. When you book a session through a studio's Studio Splitz page, your contract for studio services is with that studio, not with CTRL Music Platforms LLC. This policy explains how cancellations and refunds work for both client bookings and Studio Splitz subscription plans.

Clients, studio owners, and engineers can cancel a booking from the session page at any time before the session start time. Sessions that are currently in progress, already ended, or already marked completed cannot be cancelled.

Cancelling a booking sets it to "cancelled" and notifies the client, studio, and assigned engineer by email. Cancelling a booking does not automatically issue a refund; refunds are issued separately by the studio (see below).

Refund eligibility depends on the studio's payment timing setting and when the booking is cancelled. The platform follows this policy:

"Session end time" accounts for sessions that cross midnight. Deposits are explicitly non-refundable so the studio is compensated for holding the room and turning away other clients.

Clients should contact the studio directly to request a refund. Each studio's contact information is shown on the booking confirmation email and on its public booking page. The studio owner can issue a full or partial refund from the session detail page in their Studio Splitz dashboard.

Refunds are processed through Stripe and typically appear on the original payment method within 5–10 business days. When a refund is issued, contributor (engineer) payouts are automatically clawed back proportionally via Stripe transfer reversals.

If the studio is unresponsive after a reasonable attempt to contact them, email[email protected]with the booking date, studio name, and the email address used to book. CTRL Music Platforms LLC will mediate but does not unilaterally issue refunds for studio services.

At checkout, a separate "Processing Fee" line item (2.9% + $0.30) is added to cover Stripe's card processing cost. Processing fees are non-refundable. Stripe does not return its processing fee to the platform when a charge is refunded, so the refunded amount covers the session price only, not the processing fee. This applies to both full and partial refunds.

Example: a $100 session with a $3.20 processing fee charges the client $103.20. A "full" refund returns $100. The $3.20 fee is retained to cover the cost Stripe charged on the original transaction.

If you initiate a chargeback through your card issuer, Stripe will notify the studio and CTRL Music Platforms LLC by email. We strongly recommend trying to resolve the issue with the studio first; chargebacks incur additional fees and may delay refund of the disputed amount.

Studio Splitz subscription plans (Pro, Studio, Scale) are billed monthly through Stripe. You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until that date.

We do not issue prorated refunds for partial months on subscription cancellation. If you were charged in error, contact [email protected] within 30 days of the charge and we will review the request.

The Starter plan is free and does not involve any charges.