Client Experience
How clients book, authenticate, and manage sessions
10 articles
How does client authentication work?
Clients use a passwordless one-time code system. When booking, they enter their email address and receive a 6-digit verification code. They ...
A client says they never received the verification code
Ask them to: 1) Check their spam/junk folder. 2) Verify they entered the correct email address. 3) Wait 1-2 minutes as delivery can sometime...
Can clients upload files before their session?
Yes. During the booking process, clients can upload project files such as instrumentals, reference tracks, session files, or documents. Thes...
How do clients access their session details after booking?
Clients receive a confirmation email with a link to their session detail page. They can also [log in](https://app.studiosplitz.com/login) wi...
Can clients communicate with the studio about their booking?
Yes. Each booking has a session chat feature where clients, studio owners, and engineers can exchange messages about the session. This keeps...
What information do clients need to provide when booking?
At minimum, clients provide their email address (for verification), artist/project name, and payment information. They can optionally add se...
Can clients see which engineers are available?
If your studio has engineers, clients can see available engineers for their selected time slot during the booking process. Engineer availabi...
What do clients see on the public booking page?
Your public page shows your studio name, logo, bio, genre, location, and branding. Below that, clients see your available rooms with rates, ...
Can returning clients rebook easily?
Yes. When a returning client enters their email, they're recognized and their previous information (artist name, etc.) may be pre-filled. Th...
What emails do clients receive?
Clients receive: booking confirmation, booking approval/denial (if manual approval is enabled), booking cancellation notifications, 24-hour ...
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